Terms and Conditions
By accessing REDLINE DISTRIBUTION LTD website or placing an order you agree to be bound by these Terms and Conditions (the “T&Cs”)
• REDLINE DISTRIBUTION LTD reserves the right to update these T&Cs without prior notice. If you do not agree to be bound to these T&Cs you may not use or access the RDL website.
• The Site is provided solely for your personal use. You may not use the Site for commercial purposes.
• Kindly note that should there be any discrepancies between the T&Cs as per hereunder and contents of this website, these T&Cs shall prevail accordingly.
• You should read these T&Cs carefully before purchasing any goods as they contain important information about your order.
• This website is owned and managed by REDLINE DISTRIBUTION LTD, hereinafter referred to as “RDL” having its Head Office and Service Centre at Plaine Lauzun, Industrial Estate Plaine Lauzun Mauritius, bearing Business Registration Number C07070890 and VAT No.VAT2049182
1. Customer Service Centre :
Any queries about your order processes, please contact our Customer Service Team on details below:
Phone: 2116060 or WhatsApp: 59416226 | Email: info@redline.mu
Monday to Friday: 8:30 a.m. – 4.30 p.m Saturday: Closed
Sunday & Public Holiday: Closed
Any queries received after office hours will be tackled the next working day.
2. Login and Registration
Prior to any online purchase, you have to register online in order to initiate any online order/ transaction. (Please refer to the Registration Policy)
3. Registration Policy
3-1. Customers are free to browse RDL website; however, it is not mandatory for a customer to register before any purchase is made.
3-2. Customers are required to keep any personal details in a safe place and same should not be shared with anyone.
3-3. Customers are also requested to keep his/her credentials accurate and up to date.
3-4. Customers are fully responsible for any activities or/ and orders placed under your registered account.
3-5. By registering with us, you agree and confirm to the following:
o The T&Cs of this Website
o Receiving newsletters, exclusive online offers during specific period or at any time
3-6. Customers will need to provide the following details during their registration on RDL website:
o First Name
o Surname
o Address/ Billing address
o Mobile Number/ Phone number
3-8. Should you want to unsubscribe with us, the customer should send an email to info@redline.mu. The process of deregister will be undertaken within 48 hours and a confirmation email will then be sent to the customer.
3-9. If you suspect any unauthorized use of your account or a third party has hacked into or otherwise tampered with your registered account, please contact our Marketing dept. immediately or via email: info@redline.muwithout any delay, failing which we will not be liable for any loss, damage and/or prejudice suffered as a result of such hacking, tampering or otherwise.
3-10. RDL will not in any case be held responsible for any losses suffered by the customer due to the unauthorized use of his account.
3-11. RDL reserves the right to suspend or cancel your account at any time if you are found of having misused or breached the security of RDL website or the use of inappropriate language on RDL website and social media accounts.
4. Prices
4-1. Our prices are listed in Mauritian Rupees and are inclusive of VAT (15%) applicable at the time of order. The products are sold at the price advertised on the website at the time of order.
4-2. RDL reserve the right to change the prices at any time, prior to the confirmation of your order, and without notice.
5. Offers & Discount
You should rely on the product text features/ specifications when you place your order. Photos and videos form part of the sales contract and are only for guidance use. Non-contractual photos. We reserve the right to withdraw or vary our offers and promotions at any time, prior to the confirmation of your order, without prior notice.
6. Online purchase
The Customer must be a registered Customer to be able to make online purchases and payments. Payment for Products shall be made in local currency (Mauritian Rupee).
The Customer perform payment by using
o Bank Transfer (Internet or Mobile)
o Mobile payment: Juice, myt pay
o Credit facililties via CIM or ROGERS Capital is available on request
Should the product be out of stock, RDL will immediately inform the customer by email or telephone and a full refund will be granted if payment has been received by RDL.
7. Home Delivery & Collection point
Delivery services and collection point are available only for the Republic of Mauritius.
Once the Customer places an online order and full payment is received, RDL commits to deliver the order within 1 to 3 business days.
RDL will not install any product(s) on behalf of the customer unless explicitly agreed.
o Home Delivery or Door-to-door Delivery
The products will be delivered by RDL delivery team or any assigned delivery partner, at the address given upon placing the order and only when full payment is received.
Delivery will be made for purchases as from Rs 1,500 inc.VAT
Once a product has been delivered to a customer with signature and full consent, RDL will not grant any refund. It is the responsibility of the customer to ensure that the product is in good condition and meets his or her expectation at the moment of delivery as no refund or exchange will be allowed once delivery has been done.
8. General Terms
Delivery/ Collection is made when the customer signs the delivery note. Customer has to show a proof of identity: National Identity Card/ Passport to the delivery team at time of delivery/ collection.
If a third party takes delivery of your order, he/she will also have to show his/her own NIC before delivery can be made and same should have been notified to RDL team.
RDL will not be held liable for the late or non-delivery of the products or for any loss, damage and/or prejudice suffered as a result of any incorrect delivery or other information you have provided us or occasioned by events beyond our reasonable control.
Goods once sold are not exchangeable and non-refundable.
9. Cancellation of Order & Return Policy
For the purchase of products, the Customer may cancel his order within 24 hours following the purchase by sending an email to
b. Goods once sold are not exchangeable and non-refundable.
c. Should you wish to exchange or return the goods after payment, RDL management reserves the right to claim, an Administrative Fee of Rs 500.00 per item (VAT included).
d. Furthermore, a Transport Fee will be applied as per our current rates [available on demand]if goods have already been delivered or are in transit for delivery.
10. Storage Fee
a. A Storage Fee of Rs 300.00 (VAT Included) per week per item will be claimed in case delivery is not taken as agreed.
b. The Storage Fee is applicable as from120-days (4-months) as from the date of invoice. If the customer notes that the delivery box is not sealed/ damaged or the products are not as per ordered upon delivery/ collection. The customers should not take delivery and inform the Customer Service immediately.
Once delivery/ collection is made and the delivery note is issued, RDL will not be liable for any breakages, nonconformity or shortages of the products ordered.
Same day delivery will be made if order is placed by 9am.
12. Warranty
Specific Warranty Periods are defined and may vary per product. For more details, please see RDL warranty chart.
13. Technical problems on the website
We endeavour to provide the best service possible. However, we cannot guarantee that the service will be free from technical problems for the website. If you come across any problem for accessing RDL website, please contact our Marketing Team by sending a mail: info@redline.mu and we will remedy to the situation as soon as we reasonably can.
During maintenance period of RDL website, customers will have limited access and no online purchase can be made.
14. Applicable law
The relevant laws of Mauritius will apply to these T&Cs and the Courts of Mauritius will have exclusive jurisdiction. If any of these T&Cs is found to be unlawful, invalid or unenforceable, it will not affect the remaining T&Cs. These will continue to be valid and enforceable to the fullest extent permitted by Mauritian law.
15. Disputes
In the event that any claim, matter or dispute arises between customer and RDL arising out of or in connection with your use of the Portal, same must be referred to the Customer Service Centre by contacting our Customer support department on 2116060 or by email: info@redline.mu. Both parties shall first strive to amicably resolve all matter or disputes arising from the interpretation or performance of these T&Cs, failure of which, the matter or dispute will be resolved in accordance with the Mauritian Code of Civil Procedure.
16. Other Terms
All Photos used on this website do not necessarily reflect the product.
Photographs do not form part of the contract of sale and are for guidance only.
All photos are not contractual.